Important Update About Our Banking Systems
As of 9/21/26
12:00 PM EST
Access to Online Banking and the Mobile App have been restored. We will work with members regarding negative balances and rebating fees that may have been charged during this outage. Please note that we are in the process of reviewing affected accounts with regard to fees. Please review your account history online. Please contact us if you have any questions regarding your account. We are continuing to address any member concerns throughout the day.
We know this has been a long week, and we appreciate your continued patience as we work through these final issues.
IF YOU HAVE ANY ADDITIONAL QUESTIONS, PLEASE CALL THE CREDIT UNION AT 315-253-2934.
As of 9/21/26
9:00 AM EST
IF YOU HAVE ANY ADDITIONAL QUESTIONS, PLEASE CALL THE CREDIT UNION AT 315-253-2934.
As of 9/19/26
7:45 PM EST
Our teams have been working last night and into this evening to post member transactions and have verified ACH Direct Deposits and Debits, Bill Pay, Share Draft and Automatic Transfer transactions.
Member Service Representatives will be able to see balances and provide transaction information to members in branches on Monday.
We do not have an ETA for online and mobile banking transactions, or audio response but we are continuing to work with our vendor to get these services available for you as soon as possible.
Card transactions have been processing and are posting to accounts as normal at this point in time.
We know the past few days have been frustrating for you, and we thank you for your patience and understanding as we continue to get things moving in the right direction.
As of 9/18/26
6:00PM EST
Our operational teams are working throughout the weekend to validate our systems, complete critical testing, and restore services as quickly as possible.
We recognize the importance of reliable access to your credit union services and understand the impact that disruptions can have on our members. Our teams and Sharetec are working diligently to ensure that systems are thoroughly validated before they are returned to full operation.
We appreciate your patience and understanding as our staff continue this work. We will provide further updates as restoration efforts progress.
IF YOU HAVE ANY ADDITIONAL QUESTIONS, PLEASE CALL THE CREDIT UNION AT 315-253-2934
As of 9/18/26
8:30 AM EST
We want to give you an update on specific products and services that members have been asking about. Again, our employees will do all they can to assist our members through this issue.
Can I come to the Credit Union Branch to Get Cash?
Yes. You may come to one of our branches. While service is limited while the banking system is down, we have access to direct deposit information, and we will do what we can to help you while the banking system is down.
Automatic Payments and Checks
These items will process once the banking system is up. Recipients of payments will receive them as usual until our system comes back up.
Debit Cards / ATM Withdrawals
You can still use your ACFCU debit card for purchases and ATM withdrawals, but because our system is currently down, there may be some limitations with card transactions. If you have trouble using your card, please give us a call and we will do our best to help.
We are working with our banking system provider to get online banking and mobile banking up and running as soon as possible.
We hear you and we will do better. We understand you are frustrated, and we will do a better job communicating to our membership. We sincerely apologize for the frustration, any silence, and disruption to your financial activities you have experienced because of this outage. We will continue to work hard to make better efforts at communication to earn back your trust in our financial institution.
As of 9/17/26
2:45 PM EST
The latest news from our banking system provider is that the recovery timeframe is 18 to 24 hours. While this is not the update we wanted to give you, we want to keep you informed based on the information we are receiving from our banking system provider. Please note that we are sharing all information that we receive as we receive it from our banking system provider, Sharetec.
Sharetec is still recovering from an outage at their data facility due to a cooling system failure at their data facility on 9/15/26 that is impacting access to online and account services for multiple credit unions and their members. The outage occurred at the core processor’s data facility and not at the credit union's offices.
Your account security and privacy remain unaffected, and our team is working hard to minimize disruptions. As restoration is underway, we will not have access to account information and online services will be unavailable. Once Sharetec completes the restoration process, the credit union will have access to account information so we can assist our members better. Our physical branches remain open so our dedicated staff can assist you directly as best we can. We apologize for the inconvenience and will share updates here as soon as we receive them from Sharetec. Thank you for your continued patience!
As of 9/17/26
9:30 AM EST
We are providing our members updates as we receive them. The latest update is that the restoration process of essential systems by our banking system provider are still underway. Please note that we are sharing all information that we receive as we receive it from our banking system provider. If there is any additional information to share, we will post it here as well as on our social media as soon as we receive it.
Our banking system vendor has been working throughout the night and into today to get essential systems up and running. So far, more than 40% of the credit unions affected by this outage are now back up on their core systems, and wide-scale restoration is continuing. We do not yet have a specific restoration time for Auburn Community FCU, but we are hopeful that we will see progress throughout today. We thank you again for your patience and please know that our employees are doing all we can to help our members during this time.
As of 9/16/26
9:20 PM EST
As of 9/16/26
7:00 PM EST
We want to share an update regarding the service interruption that has affected some of our banking systems.
First and most importantly, your money is safe and your personal information remains secure. The issue is not related to a cyberattack, fraud event, or data breach.
We know many of you rely on us every day to access your accounts, receive direct deposits, pay bills, and manage your finances. We understand how frustrating and concerning this situation is, and we want you to know that we are working closely with our core processing provider, Sharetec, to restore services as quickly and safely as possible.
What Happened?
Our core banking provider experienced a significant infrastructure failure at the data center that hosts their systems on 9/15/26. The issue was caused by equipment damage following a cooling system failure at the facility.
While this has affected the availability of certain services, the recovery effort is focused on preserving the accuracy and integrity of member account information. In other words, the priority is making sure your account information is correct when systems are restored.
Where Things Stand Today
Their teams worked throughout the night and have now moved from preparation into active restoration. Additional infrastructure has been brought online, and recovery efforts are progressing.
Restoration will occur in phases, with systems being carefully brought back online and validated before service is restored. While progress is being made, Sharetec has advised that recovery efforts will continue throughout the day and night and that they do not yet have a confirmed timeframe for full restoration.
Questions You May Have
Is my money safe?
Yes.
There is no indication that member funds have been lost or compromised. The recovery efforts underway are specifically designed to protect the accuracy of account information and transactions.
Is my personal information secure?
Yes.
Sharetec has confirmed there has been no data breach and no unauthorized access to member information. According to Sharetec, the disruption was caused by a data center infrastructure failure and not by unauthorized access to systems or member data.
What about my direct deposit?
We understand many members are concerned about payroll deposits.
Although system access has been affected, there is currently no indication that incoming deposits have been lost. Sharetec’s recovery process is focused on ensuring all transactions and account records are restored accurately.
Why is restoration taking time?
Sharetec is taking a careful approach to ensure account information is accurate before each system is returned to service. While we all want services restored as quickly as possible, protecting the integrity of member accounts is the top priority.
What services are affected by this outage?
Access to accounts via online banking and our mobile app are not available during this outage. Credit Union staff does not have access to account information during this outage.
When will services be fully available?
At this time, Sharetec has not provided a specific restoration timeline that they are confident in sharing. We know the uncertainty is difficult, and we will continue providing updates as soon as more information becomes available.
What are the next steps?
Our team is actively monitoring the situation, staying in constant communication with Sharetec, and doing everything we can to assist members during this disruption.
We recognize this outage has occurred during an important processing period, including payroll deposits for many members, and we understand the inconvenience this has caused. Please know that restoring service and supporting our members remain our highest priorities.
Thank you for your patience, understanding, and continued trust in Auburn Community FCU. We will continue to provide updates as new information becomes available.
